1. Privacy Policy
Last Updated: October 2025
Albert Wharf Limited (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information.
2. Who We Are
Albert Wharf Limited is a company registered in England and Wales (Company Number 16780686) with our registered office at 20 Wenlock Road, London, England, N1 7GU.
For data protection purposes, we are the data controller.
3. Information We Collect
We may collect and process the following personal information:
Information you provide to us:
– Name, job title, and company name
– Contact details (email address, phone number, postal address)
– Information provided in enquiry forms or correspondence
– Payment and billing information
– Details of services requested or provided
Information collected automatically:
– Website usage data (pages visited, time spent, links clicked)
– IP address and browser type
– Cookies and similar technologies (see our Cookie Policy)
4. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery:
– To provide our construction logistics services
– To communicate with you about services, bookings, and operations
– To process payments and maintain accounts
Business Operations:
– To respond to enquiries and provide customer support
– To improve our services and website
– To maintain business records and comply with legal obligations
Marketing:
– To send information about our services (with your consent where required)
– You can opt out of marketing communications at any time
5. Legal Basis For Processing
We process your personal information on the following legal bases:
Contract performance:
- To fulfill our contractual obligations to you
- Legitimate interests:
- To operate and improve our business, provided this does not override your rights
Legal compliance:
- To comply with legal and regulatory obligations
Consent:
- Where you have given explicit consent (e.g., for marketing)
6. Sharing Your Information
We may share your information with:
– Service providers who support our operations (e.g., payment processors, IT providers)
– Professional advisors (e.g., lawyers, accountants, insurers)
– Regulatory authorities and law enforcement when required by law
– Port authorities and environmental regulators as required for our licensed operations
We do not sell your personal information to third parties.
7. Data Retention
We retain personal information only for as long as necessary:
– Client records: 7 years after the end of our business relationship (for tax and legal purposes)
– Marketing data: Until you opt out or we no longer have a legitimate interest
– Website analytics: Typically 26 months
8. Your Rights
Under UK data protection law, you have the following rights:
– Access: Request a copy of your personal information
– Correction: Request correction of inaccurate information
– Erasure: Request deletion of your information in certain circumstances
– Restriction: Request restriction of processing in certain circumstances
– Objection: Object to processing based on legitimate interests
– Portability: Request transfer of your data to another organization
– Withdraw consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details below.
9. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
10. International Transfers
We primarily operate within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law.
11. Cookies
Our website uses cookies to improve user experience and analyse website performance. You can control cookie settings through your browser. For detailed information, please see our Cookie Policy.
12. Changes To This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Please review this policy periodically.
13. Complaints
If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk
Helpline: 0303 123 1113
14. Contact Us
For questions about this privacy policy or to exercise your data protection rights, please contact us:
Address: Albert Wharf Limited, Parry Street, Vauxhall, London, SW81SJ